The CheckpointID App is "Offline"

Does your CheckpointID app say "OFFLINE" even though the Wi-Fi icon displays strong signal? There are a few reasons this happens:  

1. Your wifi may require you to go through a "log in" screen before allowing you to access the internet

Public / Office wifi often requires you to go through an additional page to enter your information or "accept the terms and conditions" before giving you full access to the internet. You may have seen this familiar screen at Starbucks: 

The typical problem is sometimes this screen does not automatically show up. 

• To confirm that the iPad is connected to the internet, on the Safari app, go to http://amionline.net/
• If you receive the following message confirming that you're online, but the CheckpointID app still appears offline, go to #2.

• If you are NOT online,
  • • Check other devices that are using the same Wi-Fi. Are you able to access http://amionline.net/ with these devices?
      • If yes, try disconnecting CheckpointID's iPad from the current network and reconnecting, or try connecting to another network. 
      • If you can't browse the web with other devices that are connected to the same network, your Wi-Fi is not working properly. Please contact your service provider for further assistance.

2. Your iOS software is not updated 

An outdated iOS may interfere with CheckpointID's app performance. 

Follow these steps to make sure your iOS is updated:

• To check if your app is up to date, go to Settings > General > Software Update
• If you are online AND your iOS is up to date, BUT CheckpointID still appears offline, contact our support team and we'll reach out to you to solve the problem! 
• If your iOS is not up to date, there should be a red notification dot with a number "1" in it. Press the option and choose Download and Install to update the iPad (you may have to keep the iPad plugged in to complete this step).